Claims

At Ames & Gough, we work with our clients to develop comprehensive claims programs that address both pre- and post-loss issues. We provide the following services:

Pre-Loss Claims Planning Services - We work with our clients to:

  • enhance their internal procedures and responsibilities for assessing whether there has been a "claim";
  • maximize the use of any pre-claims assistance available for professional liability claims;
  • develop customized claims reporting checklists;
  • work with their insurers to prepare a pre-approved list of outside counsel where appropriate; and
  • conduct training workshops to enhance our client’s understanding of coverages, claims preparedness, and claims pitfalls.

Post-Loss Claims Management Services - We guide our clients through all facets of the claims process immediately after an event to:

  • ensure implementation of and adherence to the client’s internal and the insurer’s external claims-handling procedures;
  • counsel clients on coverage limitations and requirements;
  • manage timely notice and acknowledgement of claims;
  • advocate on behalf of our clients, including assistance in resolving claims disputes;
  • advise our clients on approaches and methodologies of measuring and documenting all components of loss and assembling the corresponding claim submission;
  • assist our clients with the negotiation strategy for proceeding with the claim presentation and settlement process; and
  • support timely collection of settlement monies from insurers.

24-Hour Emergency Claims Reporting - Because claims do not always happen at a convenient time, we provide you with the ability to contact us at any time: days, nights, weekends, and holidays. If you become aware of a claim, please contact us as follows:

  • During normal business hours, please contact the office and representative of Ames & Gough where your business is normally handled.
  • In the event you have a claim situation requiring immediate attention after hours, please contact the appropriate insurance company claims department (typically via toll free 800 number) or contact any of the following Ames & Gough professionals:
    • Dan Knise, President & Partner: (202) 236-2909 
    • Mike Heatwole, Partner: (703) 863-9227 
    • Mike Herlihy, Partner: (508) 769-0906

 

  • During our more than five-year relationship with Ames & Gough, we have grown to depend heavily on their experience in the A/E industry. Their skill at identifying risk exposures, skill in reviewing our contracts, and personal approach to insurance brokerage have made Ames & Gough indispensable to our firm. As contract negotiations become more complicated and the risk of litigation greater, there is no price our firm can put on having Ames & Gough and a good lawyer on our team.

    Ms. Polly Brazelton, Senior Associate, Michael Van Valkenburgh Associates
  • The expertise of the individuals at Ames & Gough has been invaluable to Hoyle Tanner. Over the course of many years, they have consistently provided Hoyle Tanner with knowledgeable advice and excellent service.

    James D. Boothroyd, P.E. , President, Hoyle, Tanner & Associates, Inc.
  • Ames & Gough has worked closely, proactively, and successfully with our law firm. They have been very effective at obtaining the best insurance coverage for the best price. Additionally, the personnel have been extremely responsive on all our risk management issues. They are very knowledgeable and we are glad they are an integral part of our team.

    Steve Leonard, Chief Operating Officer, Zuckerman Spaeder, LLP
  • Everyone at Ames & Gough has tremendous depths of knowledge about both design professionals and managing risk in the construction process. We refer firms to Ames & Gough because their professionalism is obvious from the first conversation. Their client focus, nationwide reach, and high level of services makes Ames & Gough an outstanding broker for any design professional. We've given Ames & Gough our 'Elite Broker' designation signifying that they are truly dedicated experts.

    Duane S. Repko, Vice President and Underwriting Manager-AE National Accounts Division, Victor O. Schinnerer & Company
  • Ames & Gough has always been very responsive to our queries, large or small, for contract review and situations regarding potential liability. They have provided immediate answers to quick questions, offering clear advice and direction, and have responded promptly on the more comprehensive requests.

    Suzette Bois , Controller , SMRT, Inc.
  • We have a lot of vendors, but Ames & Gough is not a vendor, they are our partners!

    Kevin Kokal, Founder & Owner, Alliance Engineering, Inc.
  • Ames & Gough's expertise in insurance and risk issues important to our association has been obvious. They have been quick to identify issues and opportunities and follow-through to improve our coverage and save us money. We highly recommend Ames & Gough to any association seeking a professional insurance broker partner.

    David Fitzsimmons, VP of Finance & Accounting, National Association of Chain Drug Stores
  • I've worked with Ames & Gough for years regarding our firm's professional liability insurance. Ames & Gough has some of the most knowledgeable insurance professionals that I have met. They understand our business and apply their very deep insurance knowledge to help us. They are customer-focused and always put our firm's needs ahead of their own. Ames & Gough is out to save us money while also looking out for our best interests.

    Donald P. Nims, Jr., PE, Quality Assurance & Risk Manager, Bergmann Associates, Inc.
  • I believe we were Ames & Gough's first client. In those 25 years, they have never failed to provide us with exceptional service, well beyond being only our A/E broker. Their depth of service, their technical expertise, and their responsiveness to our requests set them apart and account for our long-term relationship.

    Jim Fagan, Chairman of the Board, Hazen and Sawyer
  • Ames & Gough has proven, in a short time, to be a responsive, knowledgeable partner for AIR. Everyone on the team is quick to get back to us whenever we have a question. Importantly, they are also well-versed in the issues and possible solutions that confront our organization and have always been able to solve or prevent a problem. Better yet, they've saved us money and improved the coverage under our various insurance policies.

    Larry Trapuzzano, Director of Facilities & Administration, American Institutes for Research
  • Ames & Gough's expertise in insurance and risk issues has been invaluable to LeClairRyan. Our law firm's needs have been consistently met with their top of the line client service. Ames & Gough has been quick to identify gaps in coverage while reducing our insurance costs and saving us money. We highly recommend Ames & Gough to any law firm looking for senior-level professionals that can help contribute to your firm’s success.

    Bruce Matson, Chief Legal Officer, LeClairRyan
  • Effective risk management is an integral part of our company's productivity goals. Ames & Gough provides the support we need to help us understand and implement good risk management practices. Their professional seminars and outstanding support have helped us to keep our insurance costs down as well as to maintain high standards. We value our relationship with them, are happy that they are part of our team, and thank them for their contributions to our success.

    Mark Teden, Executive Vice President/Treasurer, Bruner/Cott & Associates, Inc.
  • Ames & Gough has gone above and beyond in delivering on all their promises and commitments to AGC of America and its Chapters. Their responsiveness and insurance acumen have set them apart from other brokers we've worked with.

    Monique T. Valentine, CPA, CFO, , Associated General Contractors of America
  • Beazley has had a close trading relationship with Ames & Gough since their formation in the 1990s. We consider them to be one of the real pros in their market niches of architects, engineers, and law firms. We appreciate their professional representation of their clients; as well as their integrity and attention to detail.

    Jerry Sullivan, Head of Professionals, Beazley Group
  • For years, Hogan Lovells has relied upon Ames & Gough’s deep understanding of the professional liability issues faced by law firms. Our firm’s needs are consistently met by responsive, friendly senior-level professionals with an unyielding focus on client service and putting our needs at the fore.

    Warren Gorrell, Jr., Former Co-Chairman, Hogan Lovells
  • We rely on Ames & Gough as our portal to the commercial insurance market for law firms. Their knowledge and service are exemplary, and we thank them for their contributions to our success.

    Phil Sunshine, General Counsel, Finnegan