At Ames & Gough, we work with our clients to develop comprehensive claims programs that address both pre- and post-loss issues. We provide the following services:

Pre-Loss Claims Planning Services - We work with our clients to:

• enhance their internal procedures and responsibilities for assessing whether there has been a "claim";
• maximize the use of any pre-claims assistance available for professional liability claims;
• develop customized claims reporting checklists;
• work with their insurers to prepare a pre-approved list of outside counsel where appropriate; and
• conduct training workshops to enhance our client’s understanding of coverages, claims preparedness, and claims pitfalls.

Post-Loss Claims Management Services - We guide our clients through all facets of the claims process immediately after an event to:

• ensure implementation of and adherence to the client’s internal and the insurer’s external claims-handling procedures;
• counsel clients on coverage limitations and requirements;
• manage timely notice and acknowledgement of claims;
• advocate on behalf of our clients, including assistance in resolving claims disputes;
• advise our clients on approaches and methodologies of measuring and documenting all components of loss and assembling the corresponding claim submission;
• assist our clients with the negotiation strategy for proceeding with the claim presentation and settlement process; and
• support timely collection of settlement monies from insurers.

24-Hour Emergency Claims Reporting - Because claims do not always happen at a convenient time, we provide you with the ability to contact us at any time: days, nights, weekends, and holidays. If you become aware of a claim, please contact us as follows:

• During normal business hours, please contact the office and representative of Ames & Gough where your business is normally handled.
• For after-hours emergencies, please call (770) 552-4245.